Question 1

How do I get a price for cleaning my home?

Accepted Answer

Use the quote request on this site. It asks about the service, the property and your preferred schedule, then sends everything to our office. You can also call 604-625-0050 for the Fraser Valley and Surrey area, or 778-945-8600 for the Tri-Cities, and we will put the quote together with you on the phone.

Question 2

Is the online estimate the final price?

Accepted Answer

It is an estimate based on what you tell us, and our office confirms it before anything is booked. The final price depends on the condition of the space on the day, how much we are working around, and any extras you add. Nothing is confirmed until you have it in writing from us.

Question 3

Do you charge for a quote or a walkthrough?

Accepted Answer

No. Quotes and walkthroughs are free. For larger commercial, strata and post-construction projects we will arrange a site visit at no cost.

Question 4

How far ahead should I book?

Accepted Answer

One to two weeks is comfortable for most residential work. Month end is the busiest time for move-out cleans, so book as early as you can if you have a possession date.

Question 5

Do I need to be home while you clean?

Accepted Answer

Most clients are not. We can hold a key, use a lockbox, or work with a code you provide. Access details are recorded on your file and handled by the office, not shared more widely.

Question 6

Will it always be the same cleaner?

Accepted Answer

Wherever possible, yes. If your regular cleaner is unavailable we send a trained team member who has your notes and priorities, and we tell you in advance.

Question 7

Do you bring your own supplies and equipment?

Accepted Answer

Yes, professional products and equipment come with the crew. If you prefer we use your own products, or you need unscented or allergy-friendly options, just tell us.

Question 8

Are your cleaners vetted?

Accepted Answer

Every cleaner has passed a criminal record check, and we are fully insured, bondable and carry WCB coverage.

Question 9

What do you need from me before the first visit?

Accepted Answer

Access instructions, any pets we should know about, and anything you would like us to leave alone. Everything else we take care of.

Question 10

How is your pricing structured?

Accepted Answer

Residential cleaning is priced by the time the job genuinely takes, at an hourly rate confirmed in your quote. Commercial, strata, post-construction and unusual projects are custom quoted after a walkthrough.

Question 11

Is there a minimum charge?

Accepted Answer

Yes. A minimum visit applies to protect the time and travel involved, and it is stated in your quote so there are no surprises.

Question 12

How do I pay?

Accepted Answer

Payment is arranged directly with our office. We do not collect or store credit card details through this website.

Question 13

Do you offer gift certificates?

Accepted Answer

Yes. Gift certificates are available through the office and can be used toward any residential service.

Question 14

What if I need to cancel or move a visit?

Accepted Answer

Tell the office as early as you can, ideally at least two business days ahead. Late cancellations may be subject to a charge because the time was held for you. Full details are in our booking and cancellation policy.

Question 15

What if I am not happy with something?

Accepted Answer

Contact us within 24 hours and we will return to make it right. Our satisfaction guarantee is the reason many of our clients have stayed with us for years.

Question 16

Can I add tasks to a visit?

Accepted Answer

Yes. Interior ovens, fridges, cabinets, interior windows, finished basements and similar extras can be added. Give the office as much notice as possible so we can allow the time.

Question 17

Which areas do you serve?

Accepted Answer

We serve the Fraser Valley and the Tri-Cities, including Langley, Aldergrove, Abbotsford, Mission, Chilliwack, Maple Ridge and Pitt Meadows, plus Surrey, White Rock, Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra. If you are just outside these areas, ask us, as we often can accommodate.

Question 18

Do you clean commercial and strata buildings?

Accepted Answer

Yes. Commercial cleaning, office cleaning and strata common area cleaning are a large part of our work. Those projects are quoted after a walkthrough of the building or space.

Question 19

Do you handle move-in and move-out cleaning?

Accepted Answer

Yes, and our move-out scope is built to match what landlords and property managers inspect for. If you have a specific list from your landlord, send it to us.

Everything clients ask before booking

Getting started

Your visit

Pricing and payment

Changes, cancellations and guarantees

Service areas and access

Ready for a genuinely clean space?